Data “packrats” failing customers

challengeData “packrats” failing customers: Companies need policies on retention

My December 3, 2008 column in the Winnipeg Free Press details the problems businesses can get in to when they keep every single piece of information on their customers, even when they no longer need it.

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2 Responses to Data “packrats” failing customers

  1. [...] should avoid collecting personal information indiscriminately. As I’ve mentioned in an previous post, reducing the volume of personal information that a business collects (and is then responsible for [...]

  2. [...] should avoid collecting personal information indiscriminately. As I’ve mentioned in a previous post, reducing the volume of personal information that a business collects (and is then responsible for [...]

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